CES has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Large Enterprises. CES has been delivering services to some of the leading Fortune 500 Companies including Automotive, AgTech, Bio Science, EdTech, FinTech, Manufacturing, Online Retailers, and Investment Banks. These are long-term relationships of more than 10 years and are nurtured by not only our commitment to timely delivery of quality services but also due to our investments and innovations in their technology roadmap. As an organization, we are in an exponential growth phase with a consistent focus on continuous improvement, process-oriented culture, and a true partnership mindset with our customers. We are looking for the right qualified and committed individuals to play an exceptional role as well as to support our accelerated growth.
You can learn more about us at: http://www.cesltd.com/
Role Summary:
We are seeking a dynamic Business Analyst to join our Microsoft Dynamics 365 team and work closely with our client's product managers. You’ll play a critical role in shaping business process transformation across modules including Sales, Field Service, Customer Service, F&O, and Finance.
Key Responsibilities:
Act as the bridge between business stakeholders and technical teams for CRM and ERP modernization
Conduct requirement gathering, gap analysis, and documentation using user stories or BRDs
Collaborate with Product Managers to define functional flows, process maps, and KPI expectations
Work with Power Platform (Power Apps, Power Pages, Power Automate) to support no-code/low-code implementations
Validate end-user requirements through UAT scripts and test scenarios
Required Skills:
Strong domain knowledge in at least 3 of: Sales, Customer Service, Field Service, Finance & Operations (F&O)
Hands-on experience with Power Apps and Dataverse modelling
Understanding of Dynamics 365 CE modules and their extensions
Strong documentation and communication skills