CES has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Large Enterprises. CES has been delivering services to some of the leading Fortune 500 Companies including Automotive, AgTech, Bio Science, EdTech, FinTech, Manufacturing, Online Retailers, and Investment Banks. These are long-term relationships of more than 10 years and are nurtured by not only our commitment to timely delivery of quality services but also due to our investments and innovations in their technology roadmap. As an organization, we are in an exponential growth phase with a consistent focus on continuous improvement, process-oriented culture, and a true partnership mindset with our customers. We are looking for the right qualified and committed individuals to play an exceptional role as well as to support our accelerated growth.
You can learn more about us at: http://www.cesltd.com/
We are seeking a skilled and customer-focused Technical Account Executive to serve as a trusted advisor to our clients. You will bridge the gap between technical solutions and business needs, ensuring successful product adoption, customer satisfaction, and long-term value realization. You will identify new business opportunities, build strong client relationships, and collaborate with cross-functional teams to deliver innovative tech solutions. You’ll play a key role in shaping the company’s growth strategy and revenue generation.
Key Responsibilities:
Serve as the primary technical point of contact for assigned accounts.
Understand client business goals and align technical solutions to meet those objectives.
Provide onboarding, training, and ongoing support for product implementation and optimization.
Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
Conduct regular account reviews, performance assessments, and strategic planning sessions.
Deliver insights and recommendations based on usage data, KPIs, and customer feedback.
Advocate for customer needs within the organization, influencing Tech roadmap and service improvements.
Stay current with product updates, industry trends, and emerging technologies.
Identify and pursue new business opportunities in target markets or assigned Industry.
Develop and execute strategic plans to achieve sales targets and expand customer base
Qualifications:
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field with MBA (preferred)
3+ years of experience in technical account management, solutions engineering, or customer success in a tech environment.
Strong understanding of SaaS, cloud platforms (AWS, Azure, GCP), APIs, and enterprise IT systems.
Excellent communication, presentation, and relationship-building skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Experience with CRM and support tools (e.g., Salesforce, Zoho).
Problem-solving mindset with a proactive and consultative approach.
Experience in using leadgen tools.